Refund policy

At HÉLISÉ Skincare, we stand by the quality of our products, and your satisfaction is very important to us. If for any reason you are not fully satisfied with your purchase, we're here to help.

✅ Eligibility for Returns

Due to the nature of skincare and personal care products, we only accept returns under the following conditions:

Items are unused, unopened, and in their original packaging.
The return is initiated within 14 days of delivery.
Proof of purchase (receipt or order number) is provided.

Please note: Opened, used, or tampered products cannot be returned due to hygiene and safety reasons.

🚫 Non-Returnable Items

Gift cards
Items purchased on sale or promotional bundles
Used or opened skincare/perfume products

🔁 Exchanges

We only replace items if they are defective, damaged upon arrival, or if you received the wrong item. Please contact us within 48 hours of receiving your order at [support@heliseskincare.com].

💸 Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved:

A full or partial refund will be processed to your original method of payment within 5–10 business days.
Shipping fees are non-refundable, unless the return is due to our error.

📦 Return Shipping

You will be responsible for covering the return shipping costs (unless the item was damaged, defective, or incorrect).
We recommend using a trackable shipping service.