Shipping policy

Shipping Policy

At HÉLISÉ Skincare, we are committed to delivering your order with care, speed, and reliability. All our products are packaged with the utmost attention to safety and hygiene, especially for sensitive-skin customers.

🚚 Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays).
During high-volume periods (e.g., product launches or promotions), processing times may be slightly extended.
You will receive an email confirmation with tracking details once your order has shipped.

🌍 Shipping Destinations

We currently ship to the following regions:

Canada
United States
United Kingdom
United Arab Emirates
More international locations coming soon!

If your region is not listed, please contact us at support@heliseskincare.com to request a custom quote.

💵 Shipping Rates

Shipping rates are calculated at checkout based on:

Destination country
Shipping speed selected
Weight and size of your order

We occasionally offer free shipping promotions — check our homepage or subscribe to our email list for updates.

⏱️ Estimated Delivery Times

Region	Standard Shipping	Express Shipping
Canada	3–7 business days	1–2 business days
USA	5–10 business days	2–3 business days
UK/UAE	7–14 business days	3–5 business days

Delivery timelines are estimates and may vary based on customs clearance, local courier delays, and holidays.

📦 Order Tracking

All orders come with a tracking number. You will receive your tracking info via email once your order has shipped.

If you do not receive tracking within 72 hours, please email support@heliseskincare.com.

⚠️ Customs, Duties & Taxes

For international orders, customers are responsible for any customs fees, duties, or import taxes.
HÉLISÉ Skincare is not responsible for delays due to customs or border clearance.

❗ Shipping Issues

If your package is marked “delivered” but you haven’t received it, please first check with neighbors, your mailbox, or front desk.
If it is still missing after 2 days, email us immediately at support@heliseskincare.com with your order number.
We are not responsible for packages lost due to incorrect addresses provided at checkout.